We want to tell you that methods in this article cannot harm your Nokia Lumia 920, but if you are not sure, better to consult with repair service.

If Nokia Lumia 920 has a hardware failure, it is recommended to forced reboot your smartphone. The good news is that your account Windows Live ID and user’s data will not be deleted.

As you know Nokia Lumia 920 has a non-removable battery, so you will need to press certain buttons to turn off the smartphone.

If you decide to hard reset Nokia Lumia 920, you need to press and hold Volume Down button and Power button for 5 seconds. The screen will be black (phone turn off). Then press Power button on your smartphone.

Hard reset Nokia Lumia 920 / reload operating system

Software reset via the operating system returns Nokia Lumia 920 to factory condition.

ATTENTION! During this procedure, all user data will be deleted!

Option 1: Menu

This option can be used if you know the lock code and you can enter Nokia Lumia 920 menu.

• Select Settings> About> reset your phone
• Then you need to enter the lock code.

Option 2: Secret combination of buttons

This option can be used when Nokia Lumia 920 is locked and you do not know the lock code.

Step 1

Make sure that Nokia Lumia 920 is turned off. Press and hold Volume Down button and Power button until smartphone display shows an exclamation mark.

Step 2

Use the following combination of buttons:

1. Volume Up button
2. Volume Down button
3. Power button
4. Volume Down button

Step 3

Phone settings will be reset and Nokia Lumia 920 will turn on automatically. As you can see, hard reset Nokia Lumia 920 is very simple and fast.

Exceptions:

Sometimes the smartphone freezes or brick (spinning gear) for a long time. Wait some more. If the situation is not corrected, then you need to flash Nokia Lumia 920. If you do not know how to reflash your smartphone, then you need to contact with Nokia authorized service center, where smartphone will be reflashed for free.

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